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Description
Add comfort & function to your Cool Pet Pad.
The Cool Pet Pad Cover is designed to protect the pad against dirt and your pet's paws. Many dogs burrow before they lie down and this cover will help reduce scratches on the mat. It will also keep the mat clean and our covers are machine washable.
Don't worry - the cover will not affect the performance of the cooling mat! It's specially designed to be soft and comfortable but still allow your pet's weight to activate the gel inside and cool down your pet.
Note: this product fits the Cool Pet Pad ONLY.
NOT COMPATIBLE WITH THE CHILLZ GEL MAT!
Directions
Directions
Simply slip the cover over the cooling mat and tuck it around the mat to keep it in place.
Sizing chart
Sizing chart
XS - fits Extra Small Cool Pet Pad
S - fits Small Cool Pet Pad
M - fits Medium Cool Pet Pad
L - fits Large Cool Pet Pad
XL - fits Extra Large Cool Pet Pad
Care Instructions
Care Instructions
Machine washable - tumble dry low.
Warranty
Warranty
Returns, Replacements & Warranty Information
We try to make it easy, keeping your pet happy is our goal.
We accept returns in NEW CONDITION only within 30 days of purchase.
We only accept returns for items purchased directly on thegreenpetshop.com and in the original product packaging. If you purchased our products from a different website or physical storefront, please contact the retailer to request a return.
We do not accept scratched, chewed or products covered in fur. We do not accept returns that are not in original packaging. We advise if you are buying the cooling pad to purchase a cover or use it with a lightweight sheet until you determine if your dog likes the pad.
For unopened and unused products returned in original, sellable condition within 30 days of the date of purchase, we will extend a full refund of the purchase price (excluding shipping charges). We do not provide return labels and we do not refund original or additional shipping fees when returning defect-free items.
We process refunds within 5 days of receiving the item. We recommend you use a delivery confirmation service.
DEFECTIVE ITEMS: Please send us an email if you feel an item is defective upon opening using the contact us form within 30 days. In many cases, defective items do not need to be returned for a refund.
OUR MISTAKE: In cases where we have shipped you an incorrect product, we will issue you a return label. We will re-ship your order at our expense.
EXCHANGES: We are sorry, we don’t do exchanges. Simply reorder the new item and we will refund you for the item you returned.
CANCELLATION POLICY: If you are attempting to cancel your order due to a promo code error, please reach out to customerservice@thegreenpetshop.com for a price adjustment instead of placing a new order.
If you still need to cancel your order, please send an email with the subject "CANCEL ORDER" to orders@thegreenpetshop.com within one hour of placing your order. Cancellations are not guaranteed, especially on holidays or weekends. We will do our best to accommodate you. Refunds/adjustments will process within 5 business days.
WARRANTY: The Green Pet Shop warrants to the original consumer, that our products will be free of defects for a period of time (varies based by product) from the date of purchase. The manufacturer’s liability hereunder is limited to replacement of the product. This warranty is void if the product has been damaged by accident, unreasonable use, neglect, tampering, or other causes not arising from defects in material or workmanship.
COOL PET PAD WARRANTY: The Green Pet Shop shall not be held liable for any rips or tears that are not reported immediately upon opening the package.
Returns are accepted only for items purchased directly from thegreenpetshop.com.
We do not accept returns of products that have been chewed, scratched, or covered in fur. All returned items must be in their original packaging.
Within 30 days of receipt of your Cool Pet Pad, we will accept returns of pads in new condition or replace pads that have rips or tears for 50% of the Manufacturer's Suggested Retail Price (MSRP), provided a picture of the damage is submitted. The customer is responsible for all shipping and handling costs.
TO EXERCISE YOUR WARRANTY: If, during your warranty period, your product malfunctions*, please email customerservice@thegreenpetshop.com for return authorization. Authorizations will require that you have the original dated proof of purchase.
*Please see product description for use instructions.
Please provide us with your order number, the item(s) you wish to return and the reason for the return. Please make sure to properly package your returns as we are unable to issue credit for damaged merchandise.
For approved returns we will issue a credit within 5 business days via the same method of payment used for the order .
- The Green Pet Shop is not responsible for rips or tears that were not noticed immediately after the package was opened.
- Within 30 days of use we’ll replace a pad with tears or rips for 50% of MSRP with a picture of a damage or rip. The customer pays full shipping and handling.
- Please include a copy of your original receipt and your return merchandise authorization number and send to:
RETURN ADDRESS
Green Pet – Returns
770 Lake Cook Rd Ste 120
Deerfield, IL 60015
In cases where we have shipped you an incorrect product, we will issue a return label to have the item picked up. We will re-ship your order at our expense.
If you have any questions regarding these policies, please contact The Green Pet Shop at 1-847-480-1616 or by clicking here.
It’s been over 110 degrees for weeks. This mat has been an absolute game changer!
This pad is the perfect partner for the Cool Pet Pad. My senior girl was sliding a bit on the pad, but the cover makes getting up and down a breeze! A must have!
I bought one for my big arthritic German Shepherd, but he loves it so much he doesn’t get up to let it cool down again, so I bought a second one so I can switch them off. I bought a smaller one for my little dog but she doesn’t like it so I use it myself on my back!. I guess you can say I am very pleased with your product
We bought two Cool Pet Pad Covers and they are both just what they should be -- simple, clean design and lightweight so the cooling pad works. The pocket design is effective and stays in place. The covers both fit well and snugly. We have one cover on the Cool Pet Pad and another as a backup for when we need to wash the cover in use.
I have a Newfoundland..they are not fans of any temperature above 60 degrees...lol...wasn't sure how this new mat would go as I purchased the cover (a godsend for dogs that like to dig their bedding) the color was different..the new mat wasn't on the floor for 2" and he was all over it! Thanks for the cover!!
Great addition.
We had a few trips planned during warmer weather so I wanted something to help keep our spaniel comfortable in the car. The cool pad and cover are perfect. He happily naps on the pad during our trip and the cover handles his 'nesting' protecting the pad.
Awkward to put on the pad. We had to purchase the largest size pad, and maybe it's easier to put on if you only have the smaller sizes? Color choice was limited when we purchased, so we have a lot of the gray. Bought the pink when it was avaliable. Better color!
This cover is great! My three little chewers have ruined a number of their prior cool pads. With these covers, not a single nibble.
I bought the pad at PetSmart and my dog loved it. When I went to the website for the company I found they had a cover for it and it fits great and is soft and comfy. My dog loves it. It keeps her cool and I do not have to freeze it, refrigerant it or use electricity to keep it cool. It self regenerates itself. I love it because I can take my dog camping for a week and do not have to worry about how to keep her cool. I love it and so does the dog.
We have used the Cool Pet Pad and the covers for years. The product is outstanding. The mats are high quality and effective for maintaining an agreeable temperature for your pet. During the summer they are essential!
